CONSUMER RIGHTS – CANCELLATION – RETURN AND REFUND CONDITIONS

GENERAL:

1. By placing an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract presented to you.
2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable laws regarding the sale and delivery of the purchased product.
3. Shipping costs, including the delivery fee, will be borne by the buyer.
4. Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer, within a legal period not exceeding 30 days. If the product is not delivered within this period, the buyer may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the specifications mentioned in the order, and if applicable, with documents such as the warranty certificate and user manual.
6. If it becomes impossible to sell the purchased product, the seller must notify the buyer of this situation in writing within 3 days after learning about it. The total amount must also be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID:

1. If the buyer does not pay the price of the purchased product or cancels the transaction in the bank records, the seller’s obligation to deliver the product is terminated.

PURCHASES MADE THROUGH UNAUTHORIZED USE OF A CREDIT CARD:

1. After the product is delivered, if it is determined that the credit card used for the payment has been misused by unauthorized persons and the payment is not made to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the seller’s expense.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:

1. If unforeseen force majeure circumstances arise, and the product cannot be delivered on time, the situation will be communicated to the buyer. The buyer may request the cancellation of the order, the substitution of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the buyer cancels the order and has paid in cash, the amount will be refunded to them within 14 days from the cancellation. If the buyer has paid by credit card and cancels the order, the amount will be refunded to the bank within 14 days of cancellation, but it may take 2-3 weeks for the bank to transfer the amount to the buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

1. The buyer must inspect the goods/services before accepting them. Damaged or defective products, such as those with dents, breaks, or torn packaging, must not be accepted from the courier. Once the product/service is accepted, it will be deemed to have been delivered in good condition. The buyer must handle the product/service with care after delivery. If the right of withdrawal is to be exercised, the product/service should not be used. The invoice must also be returned along with the product.

RIGHT OF WITHDRAWAL:

1. The buyer may exercise their right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the product to the buyer or the person/organization indicated by the buyer, without any legal or criminal responsibility and without giving any reason, by notifying the seller using the contact information below.

SELLER’S WITHDRAWAL NOTIFICATION CONTACT INFORMATION:

COMPANY: Mahmut Sözkesen Sole Proprietorship
NAME/TITLE: Mahmut Sözkesen
ADDRESS: İnkilap Mahallesi Kirazlı Sokak No 47 Daire 3, Ümraniye, Istanbul
EMAIL: sozkesenmahmut648@gmail.com
TEL: 0531 903 26 91
FAX:

WITHDRAWAL PERIOD:

1. If the purchased product is a service, the 14-day period starts from the date the contract is signed. In services where the consumer’s approval has been obtained to begin performance before the withdrawal period ends, the right of withdrawal cannot be used.
2. The costs arising from the exercise of the right of withdrawal are borne by the seller.
3. To use the right of withdrawal, the buyer must notify the seller in writing via registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used as per the "Products Exempt from the Right of Withdrawal" clauses specified in this agreement.

USAGE OF THE RIGHT OF WITHDRAWAL:

1. The invoice for the product delivered to a third party or the buyer must be returned. (If the product is corporate, the return invoice issued by the institution must be sent along with the product. Returns of orders made in the name of institutions will not be completed if a return invoice is not issued.)
2. The product must be returned in its original box, packaging, and with any standard accessories, undamaged and complete.

RETURN CONDITIONS:

1. The seller is obligated to return the full amount and any documents that put the buyer in debt to the buyer within 10 days after receiving the withdrawal notification and to collect the product within 20 days.
2. If the value of the product decreases due to the buyer’s fault or if the return becomes impossible, the buyer is responsible for compensating the seller’s damages in proportion to the fault. However, the buyer is not liable for any changes or damage that occurs due to proper use of the product during the withdrawal period.
3. If the use of the right of withdrawal causes the campaign limit amount set by the seller to fall below the minimum, the discount applied under the campaign will be canceled.

PRODUCTS EXEMPT FROM THE RIGHT OF WITHDRAWAL:

1. Products that are made according to the buyer's request or clearly for their personal needs, and that are unsuitable for return, such as lingerie bottoms, swimsuits, bikini bottoms, makeup products, single-use products, perishable items, or products that may expire, and products whose packaging has been opened by the buyer after delivery, which cannot be returned for health and hygiene reasons. Additionally, products that mix with other products after delivery and cannot be separated due to their nature, periodicals such as newspapers and magazines (except for those provided under subscription agreements), services performed instantly in electronic form or intangible goods delivered to the consumer immediately, and audio or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables, and products whose packaging has been opened by the buyer cannot be returned under the regulations. Moreover, the right of withdrawal cannot be used for services that begin with the consumer's consent before the withdrawal period ends, as per the regulations.
2. Cosmetics and personal care products, lingerie items, swimsuits, bikini sets, books, copyable software and programs, DVDs, VCDs, CDs, cassettes, and stationery consumables (such as toner, cartridges, ribbons, etc.) must be unopened, unused, and undamaged in order to be eligible for return.

DEFAULT AND LEGAL CONSEQUENCES:

1. If the buyer defaults on payment by credit card, the buyer acknowledges and agrees that they will be liable for paying interest under the credit card agreement with the bank and will be responsible to the bank. In this case, the relevant bank may resort to legal action, claim any arising costs and attorney fees from the buyer, and the buyer accepts that, in the event of default due to delayed payment, they will compensate the seller for any damage or loss suffered by the seller.

PAYMENT AND DELIVERY:

1. You can make a payment via bank transfer or EFT (Electronic Fund Transfer) to one of our Garanti BBVA bank accounts (in TRY) using the following details: TR06 0006 2001 4810 0006 6560 41.
2. On our website, you can make payments using your credit card with the option for single payment or installment plans. Upon completing your order, the amount will be charged to your credit card.